Effective September 27, 2026 · Version 2.0
Privacy Policy
This policy should be read with our Terms of Service.
Scope and controller
HNIX Innovations Private Limited operates Ask Krishna. This notice explains the personal data we process for the web and mobile services, why we use it, and the choices available to you.
Information we process
We process account and identity data supplied through Google or Apple sign-in; chat messages, AI responses, summaries, memories, feedback, reflections, practice activity, preferences, and chat images you choose to upload; device, session, platform, app-version, timezone, push-token, IP/request-log, and security data; and entitlement, store-reference, analytics, and crash-diagnostic data. We do not receive or store payment-card details.
How we use information
We use information to authenticate you, provide and synchronize features, generate AI responses, support memories where enabled, verify entitlements, deliver notifications you enable, enforce limits, secure the service, provide support, and improve reliability.
AI processing
To answer a chat request, we send your request and relevant conversation context to the configured AI provider, currently Google Gemini. Do not enter passwords, payment-card numbers, government identifiers, or other highly sensitive confidential information. We do not sell conversations or use them ourselves to train public AI models. Provider processing is subject to the provider's applicable terms and settings; we do not promise zero provider retention unless it is contractually verified.
Service providers
We use Google and Apple for sign-in; Firebase Cloud Messaging for push delivery; Firebase Crashlytics for crash diagnostics; PostHog for product analytics; RevenueCat and app stores for subscription status; Cloudflare R2/CDN for media; MongoDB and Redis for service operation; and the AI provider described above. We share only data needed for each provider's role, or when required by law or needed to protect people and service security.
Public conversation sharing
If you create a conversation share link, the selected snapshot is available to anyone with that link until you revoke it. Recipients may copy information before revocation.
Retention and deletion
We retain data while an account is active and afterwards only as needed for service operation, security, dispute handling, and legal obligations. Deleting a conversation hides it from normal use; it is not represented as immediate irreversible erasure. The current in-app Delete Account action deactivates the account and revokes sessions; it does not itself permanently erase all records. For permanent erasure or a data export, email hnix.contact@gmail.com from your account email. We may verify your identity and retain only data required for legal, tax, fraud-prevention, security, or backup-recovery purposes.
Choices, security, and children
Depending on applicable law, you may request access, correction, deletion, export, restriction, or withdrawal of consent for optional processing. You can disable notifications in device settings. We use administrative, technical, and access controls intended to protect data. Messages are not end-to-end encrypted because our servers process them to provide the service. Data may be processed where our providers operate. Ask Krishna is not directed to children; do not use it if you are under the minimum age permitted in your country.
Contact and changes
For privacy requests or complaints, contact hnix.contact@gmail.com. We will post policy updates with a revised effective date and may notify material changes in the service.